Clear Policies for Equipment, Courses, and Training Services.

Refund and Returns Policy

Effective Date: August 24, 2026

This Refund and Returns Policy applies to purchases, course payments, training deposits, equipment orders, store items, digital resources, and services offered through Randy Hare School for Dog Trainers, Randy Hare Training, and related training programs.

By purchasing from this website, submitting a deposit, registering for a course, requesting training services, or ordering equipment, you agree to the terms of this policy.

General Return Policy

We want customers and students to be confident in their purchases. Because many products are professional training tools, equipment items, specialty orders, or training-related resources, returns must be reviewed and approved before any item is sent back.

Please contact us before returning any item. Items returned without prior approval may not be accepted or refunded.

• Returns must be requested within a reasonable time after delivery.
• Returned items must be unused, undamaged, clean, and in original condition.
• Original packaging, parts, instructions, and included accessories must be returned.
• Proof of purchase may be required.
• Approved refunds may be reduced by shipping, handling, processing, or restocking costs.

Detection Equipment Returns

Detection racks, detection boxes, pods, complete equipment sets, and other professional training tools may be eligible for return only if approved in advance and only if the equipment is unused, undamaged, and returned in original condition.

Equipment that has been used in dog training, exposed to odor, altered, damaged, contaminated, scratched, modified, or otherwise placed into service may not be eligible for return.

• Detection Rack
• Detection Boxes
• Complete Detection Set
• Single Pod
• Double Pod
• Specialty equipment
• Custom or special-order equipment

Custom Orders and Special Orders

Custom orders, special orders, large equipment orders, agency orders, department orders, and specially requested items may be final sale unless otherwise agreed in writing before purchase.

If you are ordering for an agency, department, school, organization, or professional training program, please contact us before ordering to confirm pricing, shipping, pickup, invoicing, and any special terms.

Shipping, Pickup, and Delivery Issues

Shipping costs, delivery costs, freight charges, pickup arrangements, handling fees, and related costs may not be refundable unless otherwise agreed in writing.

If your order arrives damaged, please contact us as soon as possible and provide photos of the packaging, the damaged item, shipping labels, and any visible damage. We may need this information to evaluate the issue and work with the carrier.

• Inspect equipment promptly after delivery.
• Keep all packaging until the issue is reviewed.
• Take clear photos of damage and packaging.
• Contact us before attempting to repair or return damaged items.
• Shipping carrier timelines may affect claims or replacement options.

Course Deposits

Course deposits are used to reserve placement in a scheduled training program. Because class size, lodging, planning, staffing, and training preparation may depend on reserved seats, course deposits may be non-refundable unless otherwise stated in writing.

For the October 12–24, 2026 Detection K-9 Handler / Trainer Course, a deposit may be required to reserve placement. Students should confirm deposit terms before submitting payment.

• Deposits may be non-refundable.
• Deposits may be transferable only with approval.
• Transfer requests must be made before the course begins.
• No transfer is guaranteed unless confirmed in writing.
• Failure to attend may result in forfeiture of deposit or payment.

Course Tuition and Training Service Payments

Payments for courses, seminars, hosted training, agency training, private instruction, professional trainer education, or other training services may be subject to cancellation deadlines, preparation costs, travel costs, administrative fees, lodging considerations, and other scheduling commitments.

Refund eligibility may depend on the timing of the cancellation, the type of training, whether a seat or date was reserved, whether travel or lodging was arranged, and whether the training service has already begun.

Once a course, seminar, school, or training service has started, payments may not be refundable.

Hosted Seminars and Agency Training

Hosted seminars, hosted schools, agency training, department training, travel-based training, and customized instruction may involve planning, scheduling, travel, lodging, preparation, and reserved dates.

Deposits, retainers, travel costs, administrative fees, and preparation costs for hosted training may be non-refundable unless otherwise agreed in writing.

Hosts should discuss cancellation terms, rescheduling options, travel obligations, payment deadlines, and training expectations before confirming an event.

Digital Products and Training Videos

Digital products, online training videos, downloadable materials, streaming access, online courses, and other electronic resources may be final sale once purchased, accessed, downloaded, or delivered.

Because digital resources cannot usually be returned in the same way as physical products, refunds for digital items may not be available unless required by law or approved in writing.

Non-Returnable Items

Certain items may not be eligible for return or refund. This may include, but is not limited to, items that have been used, damaged, altered, customized, exposed to odor, contaminated, opened, downloaded, accessed, or specially ordered.

• Used training equipment
• Equipment exposed to odor or dog training environments
• Damaged or modified items
• Custom or special-order products
• Digital training videos or downloads
• Completed training services
• Course deposits marked as non-refundable

Refund Processing

Approved refunds will generally be processed back to the original payment method when possible. Processing times may vary depending on the payment provider, bank, card issuer, or payment platform.

Approved refunds may be reduced by non-refundable costs, including shipping, handling, payment processing, administrative fees, restocking fees, or other costs that apply to the order or service.

Exchanges or Replacements

In some cases, we may approve an exchange, replacement, repair, credit, or other resolution instead of a refund. This will depend on the item, condition, timing, order details, and circumstances.

Replacements for damaged items may require photos, inspection, return of the damaged item, carrier review, or other documentation.

How to Request a Return or Refund

To request a return, refund, exchange, replacement, or policy review, please contact us before sending anything back.

• Your name
• Your email address and phone number
• Order number or proof of purchase
• Item purchased or course/service paid for
• Date of purchase
• Reason for the request
• Photos, if the item is damaged or defective

Contact Information

For return questions, refund requests, course deposit questions, equipment issues, shipping questions, or policy concerns, please contact Randy Hare Training directly.